Your quick contact to our service team:
Here you will find the fastest way to contact our service team. For a fast processing please use one of the forms below, so that we can answer your request in the best possible way. We will process your request Monday - Friday from 09:00 - 17:00. Within the service hours our team will also help you by phone under the number +49 2562 - 993 72 11.
General request
You have a general request? Please fill out our form. We will forward your request to the right department.
Change / cancel order
A small mistake has crept into your order? No problem. Use this form to inform us about the change.
Feedback on an order
Your order was delivered and you want to give us feedback? You are welcome! Use this form.
Please notice our privacy policy.
Possible answers to your questions::
When will my order be delivered?
We do our best to ensure that your delivery arrives on the desired day. Delivery is 95% on the day of your choice for standard shipping, otherwise on the next business day. In case of express delivery, delivery on the desired day is guaranteed.
When will my order be shipped?
Your order will be assembled by our florists the day before the desired delivery date, carefully packed and handed over to our shipping service provider.
How will I receive my invoice?
The invoice will be sent to you in a separate email.
To save paper and to avoid a recipient finding out how much the gift cost, no invoice is included with the delivery.
Is there a freshness guarantee?
We give a 7-days-freshness-promise on all flowers. Each flower delivery includes care instructions and cut flower fertilizer so you can enjoy your flowers for an extra long time.
Can I change or cancel my order?
You can change the delivery address or cancel your order no later than two business days before the desired delivery date. On special occasions, such as Valentine's Day and Mother's Day, changes or cancellations to your order can only be made no later than five business days prior to the requested delivery date.
