FAQ - Frequently Asked Questions

FAQ - Frequently Asked Questions

Our flowers and plants:

How long do the flowers keep fresh?

So that you can enjoy our flowers for a long time, we have summarized some care instructions for you on a freshness card. We enclose this card with every delivery. Some tips are: Cut the stems of the flowers directly after delivery. Change the water every two days and do not place your flowers in direct sunlight. The flowers are usually in transit for up to 24 hours. Therefore, give them some time to unfold. This way we can provide a 7-days-freshness-promise on all bouquets.

How are the flowers and plants sent?

Our flowers and plants are securely packed and shipped in an unbreakable box. We keep our flowers moist with a fresh pack filled with water to protect them from drying out.

Can I order a personalized bouquet?

Those who want an individual surprise bouquet can order our florist bouquet, which is available in three different sizes. As a private person, it is unfortunately not possible to compose a bouquet on request. However, if you order from us as a corporate customer, you can create an individual flower arrangement. More information about our exclusive benefits as a corporate customer can be found here.

Each bouquet contains seasonal and modern flowers and is unique. Due to seasonal variations in our various flowers, your bouquet may not look exactly as pictured on our website.  

Is a flower subscription possible?

Currently, we do not offer a flower subscription, as we plan our assortment seasonally and want to offer a variety of different bouquets for all customers. With flowers, tastes and preferences often diverge greatly, so we would like to leave the decision about their bouquet to all flower lovers themselves.

Our payment options:

What payment methods are available?

With us you can pay with all common online payment methods. We accept credit cards and PayPal. As a corporate customer you can also pay on account with us. To do this, you must first create a customer account and activate the payment method "Pay on account". Simply contact us before your first order at kontakt@blumenshop.de and the payment option will automatically appear in the checkout.

How do I redeem a voucher?

If you have a coupon code, you can easily enter it in the shopping cart or at the checkout before checkout. To do this, select your desired flowers and then go to your individual shopping cart. A scroll-down field will appear: Here you enter the coupon code and select the menu item "Apply coupon code". Please note, however, that your voucher code cannot be combined with other discount promotions. 

Does the package come with an invoice?

Since many orders are a gift, we send invoices only by email. The recipient will therefore not find an invoice in his delivery. Our tip: Create a customer account. There you can save your data and also delivery addresses remain in your address book.

What is the advantage of having a customer account?

Creating a customer account with us is simple and straightforward. With your email address and your personal password, you can log in and save private data such as your billing address. Also the delivery addresses of your friends and family members will be saved. In addition, you can pay on account after you have registered. Don't worry, your data is safe with us and will not be shared with third parties. You can also check the status of your order in your account. Please note that changes or cancellations will only be taken into account if the status is "In processing". 

How do I create a customer account?

At blumenshop.com you can create an individual customer account. Your billing address is stored in your private area. A practical advantage: You can create a personal address book, because your contacts, to whom you have already sent a product from us, remain clearly stored.

  1. Select "I would like to create a free customer account".
  2. Please enter your contact details (including company name), your e-mail address and a secret password.
  3. If you want to order on account, we have to activate your account. Please call our team personally after creating your customer account.

Your delivery:

Can I change or cancel my order?

The change of the delivery address or a cancellation of your order can be made at the latest two working days before the desired delivery date. Please contact our customer service for this. In your customer account, if you have one, you can view the status of your order. If your order is displayed as "Complete" in your account, a change or cancellation is no longer possible.

Items in your order and the selected shipping method cannot be changed. In this case, your order must be canceled and placed again.

On special occasions, such as Valentine's Day and Mother's Day, we can only make changes or cancellations to your order no later than five business days prior to the requested delivery date.

Who will handle the shipping of my delivery?

All our parcels and shipments are delivered either with standard shipping by DHL Paket or with express delivery by DPD Express in Germany, the Netherlands and Belgium. We deliberately chose these partners, because with DHL and DPD Express we not only have the certainty that all shipments reach their recipients quickly and safely, but also make a positive contribution to climate protection through climate-neutral shipping. Our shipping partners deliver between 8:00 am and 7:00 pm. For this reason, a desired delivery time cannot be selected. 

How sure is the delivery on the desired day and how long is the delivery on the way?

Our flowers are freshly hand-tied and securely packed by our florists on the day of pick-up. If you order today until 3 pm, you can already hold your fresh bouquet in your hands tomorrow. With our standard DHL package shipping, your flowers will be shipped the day before the requested delivery date and have a delivery time of 1-2 business days. The delivery on the desired day is not guaranteed. If you want to be on the safe side, choose the premium shipping by DPD Express, which guarantees delivery on the desired day. Orders for premium shipping can be placed until 3:00 pm. Deliveries on holidays are not possible. All information about our flower shipping, as well as the shipping costs can be found at: Delivery information.

Our delivery area:

We supply every major city such as Hamburg, Berlin, Cologne, Frankfurt, Stuttgart or Munich and even the smallest village throughout Germany. In addition, we deliver to all German North Sea and Baltic Sea islands. For an island delivery we recommend to specify one day earlier as desired delivery date, because the delivery could be delayed.

It should be noted that deliveries to packing stations, parcel stores and post office boxes are not possible.

Can I have flowers delivered to a hospital?

Delivery to patients in a hospital or rehab / spa facility is possible in principle. To ensure a smooth delivery, we recommend that you arrange the flower delivery with the hospital in advance. Then you only need to specify the name of the recipient, as well as the ward / room number in the checkout.

Can I track the delivery?

When your shipment is on its way, you will receive an email from us with shipping information and tracking number. With this number you can see the status of your package and check where exactly the package is. 

Can I make a time specification?

With DHL and DPD it is not possible to specify a time. The delivery of our packages takes place between 8:00 to 20:00. You will receive an email from DHL before the delivery with the standard shipping with a time window for the expected delivery. (Approximately between 9:00 and 12:00).

Does blumenshop.com ship to other countries?

We ship all over Germany: from Hamburg, Berlin, Cologne and Frankfurt to Munich. Since the beginning of 2020 we also ship to our beautiful neighboring countries Belgium and the Netherlands.

What happens to the delivery if the recipient is not at home?

As a customer, you will receive a shipping confirmation including tracking number from us. If you already know that the recipient is not at home, you can specify a desired location or a desired neighbor in the email. A desired location can be the garage, the carport or the terrace. If the letter carrier deems the location unsafe, the package will be taken to a branch/collection station for pickup. 

We would like to point out that the warranty expires in case of a drop-off contract. In addition, we ask you to inform the recipient about the selection of the desired drop-off location. Please note that this option is only available with our DHL standard shipping. 

Please note that our shipping service provider DHL and DPD Express will not contact the recipient by phone if a package cannot be delivered. In this case, the delivery will be made to a neighbor or the shipment will be taken to a post office / pick-up station for collection. This is at the discretion of the deliverer.

You as the client will be informed about this by e-mail from us as well as from DHL and we ask you to forward this to the recipient, as a notification card will no longer be left by our shipping partner.

What happens if an order cannot be delivered?

If an order cannot be delivered due to an incorrect address, it is possible that your order will be taken to a branch or a pick-up station. As a rule, a pick-up point with the shortest distance to the specified address is chosen. You can see which one this is from the shipment tracking.

The tracking notification will be sent to you automatically by email from us. Through this link you can track your flower greeting at any time. If your package is not delivered, you will be additionally notified about this by e-mail. We ask you to inform the recipient of your flower greeting about the status of the order. The package can be picked up by presenting your ID and the pick-up notification (email) you will receive from DHL. Please note that.

Does blumenshop.com offer same day delivery of the order?

We have made a conscious decision to tie and deliver all bouquets as shown. We want to keep our quality standard high and for this reason we only work with our own products and with our own florists. We can therefore only offer next day delivery.

What happens if acceptance is refused?

If acceptance of the package is refused, it will be sent back to us. We will not reship it or refund the purchase price. Please note that refusal of acceptance does not constitute a cancellation. Since flowers and plants are fresh products and the bouquet is made for each order, the right of withdrawal is excluded.

Things to know about blumenshop.com:

What does "Trusted Shops" mean?

Blumenshop.com has been awarded the Trusted Shop seal of approval. This seal of approval ensures buyer protection for all customers and proves that we handle all customer data responsibly. Trusted Shops allows all customers to publicly give a rating to our company or to our products.

Is there a guarantee on my order?

We provide a 7-days-freshness-promise on our flowers and plants. If you are not satisfied with any of our products or you have any question about your product, you can always contact our customer service. We will find a satisfactory solution as soon as possible.

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